Email Users Guide

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Email Client Setup

Incoming Email

Our email systems work with a variety of email clients and operating systems. All you have to do is talk to it using standard email protocols. We support IMAP, and POP and we support encrypted secure protocols. The basic configuration to RECEIVE email is:

User: - IMPORTANT - Include your domain name.
Password: your password

Do NOT user "secure authentication". Instead use SSL or TLS encryption. That encrypts everything, not just the password.

We support both POP and IMAP connections. IMAP is newer and far more powerful than POP. POP gives you access only to your INBOX folder on the email server and lets you download your emait to your local computer. IMAP allows you to have server side folders which leave the messages on the server. This allows you to access your email from multiple computers as well as the [Web Interface]. If you are configuring email for your phone or tablet then definitely select IMAP.

We also support SSL and TLS encryption. For inbound email select SSL and for IMAP it will shown port 993 (995 for POP). By default port 25 is used for outbound on most setups but we also support and recommend the new port 587 for outbound. In the future this may be a required setting.

Outgoing Email

For sending email we support authenticated SMTP. That means that you need a username and password to send email through our servers. The username and password are the same as the ones you use to receive your email. We support SSL and TLS encrypted connections so if you have the option to use encryption, I suggest you turn it on.

You do not have to user our SMTP server for outgoing email. You can use your local Internet Service provider as well. It is often faster to send email through your local ISP because it is a "shorter" connection. But you will need to follow their instructions as to how to set that up.

The proper configuration for outgoing email using our server is:

User: - IMPORTANT - Include your domain, not just your name.
Password: your password
Use port 587 for sending email

Alternative Outgoing Ports

Some ISPs block port 25 to keep virus infected spam zombies from spewing spam on the net. This has a bad side effect of cutting off access to our outgoing SMTP ports unsing standard port 25. We also support sending mail on ports 465 and 587. Port 465 is for SSL encryption only. 587 can be used without encryption or with optional encryption.

Outbound email is authenticated so it requires a username and password. It's the same as the inbound setting. Your setup might have a option, "use same login for outbound" or something like that. If it does - select that.

Web Mail Interface

The Web mail interface allows you to set up personal white lists, bounce lists, blackhole lists, vacation messages, and more. When you get into the web mail select "options" and customize it. You can change your email password through the web mail interface.

Changing your Password

You can change your password and personalize your email experience using the Settings page.

Advanced Features

Check our our advanced features page. Email Advanced Features

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